what is vicidial - how to install vicidial
Topic : what is vicidial - how to install vicidial
A Complete Tutorial for understanding "what is vicidial" and how to install vicidial in servers, other linux OS also available vicidial hosted services. Vicidial list of features and documents for agent and manager.
What is Vicidial
VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world.
VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling.
VICIdial Contact Center solution that allows agents to log into a web-based agent screen and take inbound and outbound calls as well as place outbound calls manually and from a list and handle inbound emails and customer website chats in a queue ,vicidial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well.
Vicidial Major Features:
There 100's of features available in Vicidial, below are list of major features.
Predictive dialing
Survey Campaign
Voice Broadcast campaign
IVR
Blended Call Handling.
Realtime Monitoring with Monitor,Barge and whisper
CRM integration
Fully Supported API
Text to Speech Integration
Cradle to Grave Report
GUI based
Cluster Setup to support huge call center call handling.
For Full Feature List checkout vicidial webpage
Vicidial Major Components
Vicidial Software Supports most of the Linux distributions like Redhat,Centos,Alma,Rocky,Ubuntu,Opensuse etc. along with below software's for its operation.
Asterisk Telecommunication software
Mariadb Database engine
Apache Webserver
How to Install Vicidial
Vicidial can be installed in Dedicated physical server or a virtual machine or in any hosted servers with any one of the below options.
Vicibox
VICIbox ISO is the official installation ISO for the VICIDIAL Call Center Suite. It is based off of OpenSuSE linux OS. which includes all necessary software's software needed for vicidial operation.
Vicibox supports both single server setup and Cluster setup to support huge call handling.
Supports easy Cluster setup
Regular updates from vicibox
Includes all the necessary software for vicidial operation.
Community support via vicidial forum
Vicidial Scratch install
Vicidial supports scratch install ,that is you choose your favorite linux like Centos, Ubuntu, Redhat, Alma, Rocky etc.
In Vicidial scratch install you know what is installed,what each software does and its under your control
Mostly helpful while installing in Remote servers like hosted servers, where you can't boot ISO or DVD.
Not easy to install
each step should done carefully.
You know what are you
doing,
Install on your preferred os
For scratch install in Centos, check out my scratch install tutorial
Same procedure applicable to other OS.
Goautodial
Goautodial is enhanced version of Vicidial ,with fine looking admin and agent portal, which is most easy way to install vicidial in your server which support ISO boot or DVD boot.
Latest goautodial also support scratch install in Centos 7.
Nice Professional theme
Easy of navigation of menus
Old vicidial version used
Only support and available in centos
Couple of bugs.
OSDIAL
OSDIAL is kind of clone of Vicidial developed and maintained by Call Center Service Group, LC,
They have developed some enhancement in dialer compare to
vicidial.
OSDIAL available in ISO built on top of Centos.
Some good features included ,which not available in early days of vicidial.
asterisk 11
No official document for scratch install.
Vicidial Hosted Servers
Vicidial also provides hosted servers with Vicidial
pre-installed with support , similar like SAAS module named as
vicihost
other Thirdparty Hosted vendors who provide vicidial as a
service
Callcenterhosting
Vicidial Support:
Vicidial provides both Paid and community support for vicidial and vicibox based installations.
For Paid support check out the vicidial website
For Free support via vicidial forum
Vicidial Documents/Manual
For Free and Paid Vicidial admin/agent manual.For Vicibox installation Manual
