How to Solve vicidial no live calls waiting issue
Vicidial No live calls waiting
Topic: How to Solve vicidial no live calls waiting issue
Overview:
Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
Issue: No live calls waiting
You may notice the sentence "no live calls waiting" under the RealTIME report page of the vicidial, Vicidial stops dialing even though leads are available in list
Workaround:
Below are the possible causes and solution to get rid of this issue.
Troubleshoot 1: Hopper Issue
Check the Leads in Hopper under the respective CampaignSet the Hopper Level minimum to 500.
Troubleshoot 2: Improper Dial Status
Check the dial statuses included in the CampaignIf the new leads are to be dialed then make sure Dial Status "NEW" must be added
If you are redialing the Leads , then make sure the respective List is reset and the respective dial statuses(BUSY,NA,PM) are added in Campaign
Troubleshoot 3: Hard Disk issue
Due to insufficient space in Hard disk you might face this issue
type df -h in Linux shell to check the Freespace in the system hard disk
if Hard disk shows full (1000%) then you have to free up the space or increase the disk size. you might delete the recording from the below folder
/var/spool/asterisk/monitorDONE/ORIG/var/spool/asterisk/monitorDONE/MP3 or WAV or GSM
Once Deleting or Increasing the size of the Hard disk , repair your mysql, it might also crashed due to insufficient space , below is the command
mysqlcheck -u root -p --auto-repair --check --optimize --all-database
reboot
Troubleshoot 4: Server Crash due to Power Outage
Due to improper shutdown or due to power outage the Mysql might get Crashed, as said above run the mysql repair command and reboot the system
Troubleshoot 5: Call Time issue
Check the Local Call Time set in the Campaign.
if not sure about Local Call Tim, set the Local Call Time to 24hrs
Troubleshoot 6: NULL status junk in Mysql
Delete NULL status in the mysql vicidial_auto_calls tables
follow the below step to delete,
mysql -p
password: (if it is goautodial then vicidialnow is the password, vicibox: vicidial)
mysql> use asterisk
mysql> DELETE FROM vicidial_auto_calls where channel IS NULL;
Troubleshoot 7: unfinished call in vicidial_auto_calls,
Check any unfinished calls in vicidial_auto_calls table
mysql -p
mysql -p
password: (if it is goautodial then vicidialnow is the password, vicibox: vicidial)
mysql> use asterisk
mysql> select * FROM vicidial_auto_calls;
DELETE * from vicidail_auto_calls;
Support:
For support reach me at skype:striker24x7
No Live Calls Waiting Vicidial / goautodial