How to create avatar or soundboard in vicidial

Ajit Kumar
27 Sep, 2020
12

Vicidial Avatar Soundboard configuration

Topic: How to create avatar or soundboard in vicidial

vicidial soundboard avatar setup

  Overview:

        Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 

  What is Avatar

    Avatar or Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customer entirely in much more complex audio soundboard setups.This is useful in many cases, including agents that may understand english speakers, but have thick accents  that are difficult to understand by customers over the phone.

  Vicidial Soundboard: 

The Vicidial open source call center platform in its release after Version: 2.12 has included a feature long awaited by off shore outsourced call centers: An Avatar Soundboard.

  Video Guide to Create Soundboard

    For better understanding and easy way to configure the vicidial soundboard ,i have create a video with step by step guide to configure the avatar or soundboard in vicidial , check below youtube link

Below is the iframe script to be used in vicidial soundboard creation.

   Iframe script :
<iframe allowtransparency="true" frameborder="0" height="500" scrolling="auto" src="../agc/vdc_soundboard_display.php?user=--A--user--B--&amp;pass=--A--pass--B--&amp;bcrypt=OFF&amp;soundboard_id=889988" style="background-color: transparent;" width="100%"> </iframe>

   Sample Soundboards

vicidial avatar configuration

  Conclusion:

    Hope the article is helpful, if you like my post videos, like share and subscribe.

For Professional support reach me at skype:striker24x7

12 Comments
  • Anonymous
    Anonymous April 1, 2021 at 6:39 AM

    Invalid Username/Password: |6666|--A--pass--B--|BAD|0|vdc_soundboard_display|SELECT count(*) from vicidial_users where user='6666' and pass='--A--pass--B--' and user_level > 0 and active='Y' and ( (failed_login_count < 10) or (UNIX_TIMESTAMP(last_login_date) < 1617238345) );|0|0|1|

    HI itry to put the iframe but this is what i get how ca in fix this?

    • Ajit Kumar
      Ajit Kumar April 1, 2021 at 8:57 PM

      why are u using 6666 as user name?
      user=--A--user--B--&pass=--A--pass--B--
      use this
      it will auto add the agent id and pass

    Reply
  • Anonymous
    Anonymous April 1, 2021 at 6:40 AM

    Invalid Username/Password: |6666|--A--pass--B--|BAD|0|vdc_soundboard_display|SELECT count(*) from vicidial_users where user='6666' and pass='--A--pass--B--' and user_level > 0 and active='Y' and ( (failed_login_count < 10) or (UNIX_TIMESTAMP(last_login_date) < 1617238345) );|0|0|1|

    Hi i try to put the iframe but this is what i get. what im gonna do?

    • Ajit Kumar
      Ajit Kumar April 1, 2021 at 8:58 PM

      as its uses 6666 and take password of agent or make sure 6666 passwrod is correct

    Reply
  • striker24x7
    striker24x7 April 10, 2021 at 11:22 AM

    as its uses 6666 and take password of agent or make sure 6666 passwrod is correct

    Reply
  • Anonymous
    Anonymous April 12, 2021 at 2:25 PM

    I just copy and past your iframe code, but preview shows following error.
    "Invalid Username/Password: |6666|--A--pass--B--|BAD|0|vdc_soundboard_display|SELECT count(*) from vicidial_users where user='6666' and pass='--A--pass--B--' and user_level > 0 and active='Y' and ( (failed_login_count < 10) or (UNIX_TIMESTAMP(last_login_date) < 1618216440) );|0|0|1|"

    here is the Script which I past in Script
    "(tag)iframe allowtransparency="true" frameborder="0" height="500" scrolling="auto" src="../agc/vdc_soundboard_display.php?user=--A--user--B--&pass=--A--pass--B--&bcrypt=OFF&soundboard_id=889988" style="background-color: transparent;" width="100%"(tag) (tag)/iframe(tag)"
    I used html tag, but for sending you comments i mention it as (tag) because it is not allow me to send iframe tag in message.

    Reply
  • Anonymous
    Anonymous April 14, 2021 at 2:42 AM

    HI, Is it possible to use soundboard/avatar in Goautodial 3.3 (iso install)

    • Ajit Kumar
      Ajit Kumar April 14, 2021 at 12:32 PM

      yes it support but i am not sure the goautodial agent panel will support,
      you have to use the vicidial default agent panel
      ie https:/ip/agc/vicidial.php

    Reply
  • kamal singh
    kamal singh July 18, 2021 at 1:40 AM

    hi, i installed properly but script sound is not working.

    • Ajit Kumar
      Ajit Kumar July 19, 2021 at 12:37 PM

      post your asterisk cli log.
      make sure your voice has synced to /var/lib/asterisk/sounds

    Reply
  • Yonathan
    Yonathan June 1, 2022 at 9:58 PM

    hi, do you have any tutorials for how to fix the layout of the soundboard? i want to have a header right below the first header i have created so the agents wont keep scrolling for the next option

    Reply
  • Anonymous
    Anonymous September 5, 2024 at 11:21 PM

    i am facing an issue when agent logs in and using soundboard from script then audio is playing but can't hear any sound
    --Executing [473782158521111@default:2] ControlPlayback("Local/473782168600052@default-00194aa8;1", "7-2-Age40to80-finalAgain_G711org_,99999,0,1,2,3,4") in new stack

    Reply
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